1bat Privacy Policy
Your personal information is of the utmost importance to us. This policy explains in detail how we collect, store and protect your information.
Introduction & Purpose of This Policy
1bat is an online betting and casino platform operating for users in Bangladesh. When you use our website https://1bat.lat, we collect certain information and process it securely. This privacy policy ("Policy") clearly explains what information is collected, why it is collected, how it is used, and what rights you have.
This policy applies to all 1bat services — web browsers, mobile devices and any connected services. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our services.
You must be 21 years of age or older to use our platform. We do not knowingly collect information from minors, and if such information comes to our attention it is deleted immediately.
Information We Collect
1bat collects two types of information — what you provide directly and what is generated automatically through your use of the platform.
Information You Provide Directly
You provide the following information directly when creating or updating an account, making financial transactions, or contacting us:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- bKash, Nagad or Rocket account details (for transactions)
- Bank account details (for bank transfers)
- Content of conversations with support
Automatically Collected Information
Certain information is automatically collected through technology when you use our platform:
- IP address and device type
- Browser type and operating system
- Page views, clicks and session duration
- Gaming activity and betting history
- Login time and logout time
- Data from cookies and similar tracking technologies
- Referral source (where you came from before visiting our site)
Purpose of Data Use
1bat uses collected information only for specific legitimate purposes. Our main purposes are described in detail below.
Account Management
Your information is used to create your account, keep it active and ensure secure access. This includes identity verification (KYC), password recovery and prevention of suspicious logins.
Financial Transaction Processing
Your financial information is used to securely process your deposit and withdrawal requests, prevent fraud and ensure transaction auditing.
Customer Service
Your information is needed to respond to your complaints or questions, resolve issues and provide effective support via live chat and email.
Platform Improvement
By analysing your usage patterns, we improve the platform experience, game variety and payment processes.
Security & Fraud Prevention
Your information is used in our security systems to detect and prevent account hacking, money laundering and other illegal activities.
Responsible Gaming
By monitoring your gaming habits, we are able to identify problematic behaviour and provide responsible gaming tools.
Sharing Information with Third Parties
1bat does not sell, rent or share your personal information with third parties for commercial purposes. However, information may be shared in certain limited circumstances where necessary to provide services.
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket and bank transfer services to process your transactions. This information is used solely for transaction processing, and each payment provider follows its own privacy policy.
Technology & Security Partners
Information may be shared with technology service providers required to operate the platform, such as hosting, data analytics and cybersecurity companies. These partners operate under strict confidentiality agreements.
Legal Obligations
If valid instructions are received from legal authorities or a court order exists, we may be required to provide necessary information. In such cases, we will endeavour to notify you where possible.
Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the relevant new authority. You will be given appropriate prior notice in such cases.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies. A cookie is a small data file stored on your device that helps us remember your preferences and improve your experience.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. Without them, the website cannot function properly.
Functional Cookies
These cookies are used to remember your language preferences, layout settings and other customisations.
Analytics Cookies
These cookies help us understand how you use our site and improve the quality of the platform.
Cookie Control
You can disable cookies at any time in your browser settings. However, this may limit the functionality of some services.
Data Security Measures
1bat takes industry-standard technical and organisational measures to ensure the security of your information. Our security framework is described below.
Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between your browser and our servers fully encrypted. Your payment information is protected in accordance with the highest security standards.
Access Control
Access to your information is restricted to authorised personnel only. Each staff member can only view the information necessary to carry out their responsibilities. Regular security audits are conducted.
Data Retention Policy
We retain your information only for as long as necessary. After an account is closed, some information is kept for a specified period to meet legal requirements and then securely deleted.
Security Breach Response
In the event of a data breach, we will conduct a prompt investigation and notify affected users as quickly as possible. Remedial measures will be taken immediately.
Your Rights as a User
As a 1bat user, you have certain important rights over your own personal information.
Right to Access
You may request at any time to know what information we hold about you. We will provide you with details of that information within a reasonable time.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from your account settings; for other cases, please contact support.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to your information being used for specific purposes such as marketing communications or profiling.
Right to Data Portability
You may request your information in a structured, readable format that can be transferred to another platform.
Right to Withdraw Consent
If you have previously given consent for your information to be used for a particular purpose, you may withdraw that consent at any time. This will not affect prior processing.
To exercise any of the above rights, please contact us directly. We will endeavour to respond to your request within a reasonable time.
Data Retention & Deletion
1bat retains your information only for as long as it is needed to provide services, meet legal obligations or serve legitimate business purposes.
For active accounts, your information is retained while the account is active and thereafter within applicable legal limits. When an account is closed, information is generally deleted after a set period, though longer periods may apply in the following cases.
Reasons for Long-Term Retention
- Financial transaction records are kept for extended periods due to legal requirements
- Relevant data is retained in the context of dispute resolution or legal claims
- Certain information from banned accounts is retained to prevent fraud
- Specific data may be required to be kept under regulatory authority guidelines
Secure Deletion Process
Once the retention period ends, we delete your data in a way that makes recovery impossible. Secure deletion methods are used for digital data. Any physical documents are destroyed safely.
Policy Changes and Updates
1bat may change or update this privacy policy as needed. Revisions may be necessary if the scope of services expands, new legal obligations arise, or technological changes occur.
If any significant changes are made, we will notify you via your registered email or through a notification when you access the platform. Continued use of the platform after changes will be considered your agreement to the new policy.
Always check the "Last Updated" date displayed at the top of this page. Previous versions are kept on file with us and will be provided upon request.
Privacy Contact
If you have any questions, objections, or requests regarding this privacy policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.
Email Support:
Live Chat:
Available 24 hours, 7 days
1bat commits to resolving any privacy-related complaints as quickly as possible after receiving them. The protection of your data is our highest priority.